Privacy Policy


Privacy Policy

GEMSO ("we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how GEMSO collects, uses and discloses your personal information.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our "Service") together with our application, GEMSO. By accessing or using our Service, you indicate that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in these Terms and Conditions, whenever any of these terms are referenced, they are strictly defined as:

What information do we collect?

We collect information from you when you visit our platform, register on our site, place an order, sign up or our newsletter, respond to a survey, or fill out a form.

How do we use the information we collect?

Any of the information we collect from you may be used in one of the following ways:

When does GEMSO use third party end user information?

GEMSO will collect End User Data necessary to provide the GEMSO Services to our customers.

End users may voluntarily provide us with information that they have made available on social networking websites. If you provide us with such information, we may collect publicly available information from the social networking websites you have indicated. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings.

When does GEMSO use third party customer third parties?

We receive information from third parties when you communicate with us. For example, when you submit your email address to us to show interest in becoming a GEMSO customer, we receive information from a third party that provides automatic fraud detection services to GEMSO. We also occasionally collect information that is made publicly available on social networking websites. You can control the amount of information that social networking websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, marketing and promotional partners, and others who provide our content or whose products or services we think may be of interest to you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may contract with trusted third-party service providers to perform functions and provide services for us, such as hosting and maintaining our servers and platform, database storage and administration, email administration, storage marketing, data processing, credit cards, service, and order fulfillment for products and services you may purchase through the Platform. We may share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share parts of our log file data, including IP addresses, for analytics purposes with third parties, such as web analytics partners, app developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technology data, such as connection speed, whether you have visited the Platform in a shared location, and the type of device used to visit the Platform. They may aggregate information about our advertising and what you see on the platform and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government, law enforcement officials, or private third parties, as we deem, in our sole discretion, necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with court orders, applicable laws, rules and regulations.

Where and when is customer and end-user information collected?

GEMSO will collect the personal information you submit to us. e may also receive personal information about you from third parties as described above.

La Ley establece que las transferencias de datos antes indicadas no requieren de su consentimiento para poder ser efectuadas, pero el Responsable si esta obligado a informar sobre ellas. Sin embargo; si comunicamos sus datos a cualquier filial o subsidiaria de GEMSO, estas empresas serán nuevas responsables de sus datos y le comunicara las finalidades y la legislación aplicable al tratamiento de sus datos personales.

How do we use your email address?

By submitting your email address on this platform, you agree to receive emails from us. You may unsubscribe from any of these email lists at any time by clicking the opt-out link or other unsubscribe options included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display personalized advertising to specific people who have opted in to receive our communications. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates regarding your order. However, if you have provided us with the same email through another method, we may use it for any of the purposes set out in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Para el ejercicio de cualquiera de los Derechos ARCO, ponemos a su disposición el siguiente correo electrónico:, a través de este podrá solicitar su formato de Derechos ARCO.

Para el ejercicio de cualquiera de los Derechos ARCO, usted deberá presentar la solicitud respectiva a través del siguiente medio: correo electrónico: La solicitud debe incluir o estar acompañada de:

GEMSO responderá a su solicitud dentro de los 20 (veinte) días hábiles siguientes a la fecha en que sea enviada y recibida. Si la solicitud resulta procedente, la haremos efectiva dentro de los 15 (quince) días hábiles siguientes a la fecha en que comunique la respuesta. En caso de que la información y/o documentación proporcionada en su solicitud resulten incompletas, erróneas y/o insuficientes, o bien, no se acompañen los documentos necesarios para acreditar su identidad o la representación legal correspondiente, le solicitaremos la corrección y subsanación de las deficiencias para poder dar tramite a dicha solicitud. Usted contará con 10 (diez) días hábiles para atender el requerimiento y corrección de la solicitud; en caso contrario esta se tendrá por no presentada.

El uso de medios electrónicos para el ejercicio de los Derechos ARCO autoriza a GEMSO para dar respuesta a la solicitud correspondiente a través del mismo medio, salvo que Usted indique otro medio de contacto en su solicitud, de forma clara y expresa.

El derecho de cancelación no es absoluto. Por lo que GEMSO debe conservar información para cumplir con diversas obligaciones legales y que para hacerlo puede compartir sus datos personales con otras entidades u organismo. En tales casos, es posible que el derecho de cancelación deba solicitarse ante la entidad que recibió sus datos personales.

Los datos de contacto de la persona o departamento de datos personales, que esta a cargo de dar tramite a las solicitudes de Derechos ARCO, son los siguientes:

How long do we keep your information?

We retain your information only for as long as we need it to provide you with GEMSO and fulfill the purposes outlined in this policy. This is also the case for anyone with whom we share your information and who perform services on our behalf. When we no longer need to use your information and it is no longer necessary for us to retain it to comply with our legal or regulatory obligations, we will delete it from our systems or de-identify it so that we cannot identify you.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider database only to be accessible by those authorized with special access rights to such payment gateway providers. systems, and must keep information confidential. After a transaction, your confidential information (credit cards, social security numbers, finances, etc.) is never archived. However, we cannot guarantee the absolute security of the information you transmit to GEMSO or guarantee that your information on the service will not be accessed, disclosed, altered or destroyed by a breach of any of our physical, technical or managerial safeguards.

Could my information be transferred to other countries?

GEMSO is incorporated in Mexico. Information collected through our website, through direct interactions with you or from the use of our help services may be transferred from time to time to our offices or staff, or to third parties, located throughout the world, and may be viewed and host anywhere in the world, including countries that may not have generally applicable laws regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the foregoing, you voluntarily consent to the cross-border transfer and hosting of such information.

Si usted no desea brindar información no especifica, puede programar su navegador para rechazar las “cookies”, “web beacons” u otras tecnologías, o para avisar cuando un sitio intenta enviarle las mismas. Sin embargo; si desactiva la opción de aceptar “cookies”, “web beacons” u otras tecnologías, algunas de las secciones o servicios de nuestro sitio web pueden no funcionar correctamente. Para conocer como desactivarlas en su navegador, consulte el sitio web de su proveedor (por ejemplo: Internet Explorer, Google Chrome, Mozilla Firefox, Safari, entre otros.)

Is the information collected through the GEMSO Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help safeguard, prevent unauthorized access, maintain data security, and safely use your information. However, neither people nor security systems are infallible, including encryption systems. Also, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, although we make all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any compelling duty to protect your personal information, you agree that willful misconduct will be the standard used to measure our compliance with that duty.

Updated on July 21, 2021

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